FAQ's
Do you have a question?
Check out our list of frequently asked questions to see if we can answer it. If you still have a question, fill out our contact form and ask us.
Orders
How do I order?
- You may shop and place an order through our online store. You can find the links under the "Store" tab in the main menu. Each division has a specific link to go directly to that online store to make purchases.
Payments
Is the entire payment due at time or ordering or booking?
- Yes! Services are not rendered or scheduled until full payment is received.
What payment methods do you accept?
- We currently accept payments through PayPal invoicing, Stripe Invoicing, Google Pay, Bank ACH drafts, PayPal direct payments and Venmo direct payments; all through our business accounts. Please be sure to contact us for accurate payment information.
Shipping
Where do you ship?
- We ship to all 50 US states.
What method do you use for shipping?
- We ship via USPS through standard or priority mailing.
How much does shipping cost?
- Shipping charges are automatically calculated during check out based on your order. We charge a standard price for one item and it incrementally increases per item added to your cart.
How long will shipping take to arrive to my destination?
- Shipping times are dependent on a few factors: shipping method chosen during checkout, USPS delays (if any), and your destination location. Once an item is shipped, you will receive a tracking number to watch your item arrive to its destination.
Other common questions
Do you offer fundraising services?
- Yes! We offer fundraising services within our design services division.
Do you offer wholesale pricing?
- Yes! We offer wholesale pricing within our design services division with minimum order requirements for your business or group.
Consulting Services
What can I expect?
- Upon purchasing a consulting service, we will contact you via a questionnaire form to find out more details of how we can specifically help you.
- Once that questionnaire is returned, we will provide a contract agreement, to be signed by both parties, prior to service beginning.
Design Services
What can I expect?
- You have the option to order any one of our previously made designs via our online gallery store OR you may create your own custom design. The options are endless.
Photog Services
What can I expect?
- Upon purchasing a photography session, we will contact you via a questionnaire form to find out more details of how we can specifically help you. This will give us details regarding the type of session, details to include in the session, etc.
- Once that questionnaire is returned, we will provide a contract agreement, to be signed by both parties, prior to scheduling a photgraphy session.
What to expect the day of your session.
- Once the day of your session has arrived, the fun will begin. We will meet at the specified location, remaining payment is due prior to the session beginning (if not already paid in full), and then we will take photos until we have all the covered options completed.
Remember:
- Relax
- Breathe
- Enjoy you photo session
What to expect after the photo session.
- Your contract agreement will state all the specific terms in detail, however, online galleries are posted within 3 weeks of the session.
- Photos are edited to the photographer's style and client's wishes given within the original questionnaire.
- You can view your photos via your online gallery and make a print order at that time.
- We do offer digital files for purchase of your session if you would rather print at your own discretion.
- Print orders must be paid in full before any photos are printed from the gallery.